Return Policy

Returns, Exchanges, & Cancellations
All items may be returned within 14 days in unused condition for an exchange or store credit only.  We do not reimburse shipping fees unless there was a mistake on our part.  If you would like to exchange your item, please complete the return form included in your package, and don't forget to indicate how you would like to pay for the exchanged item to be shipped.  We are not able to accept returns on custom or personalized items unless a workmanship defect is present. All sale and perishable items are final. A 15% re-stocking fee will apply for any orders cancelled before ship date. Once an order has shipped out, no cancellations will be permitted, and a store credit will be issued once the package returns.

Back-Ordered Items
Most items are currently in stock and ship within 2 business days. If you need your order by a specific date, please call it in. We cannot guarantee shipping dates unless you request express shipping via telephone. Please allow 2 to 3 weeks delivery time for any items that are not currently in stock. If your item is out of stock, you will not be contacted unless you instruct us otherwise in the notes section at checkout. Because we use PayPal's secure shopping cart system, we are not able to keep an immediate up-to-date inventory of in-stock items we offer online. However, our website is updated on a weekly basis, and we try to keep everything as accurate as possible, offering only items that we physically have here in our boutique.

Shipping Rates
The total amount of your order will determine your shipping rate. All orders ship via UPS Ground unless rush delivery is requested over the telephone.

The following rates apply to U.S. orders only, ground shipping.

From  $0.01 to  $49.99  -  $7.99 shipping

From  $50.00 to $99.99  -  $12.99 shipping

From  $100 to $199.99  -  $16.99 shipping

From  $200 and up  -  $19.99 shipping

For express shipping, you must place your order over the telephone.

Please contact us for international shipping rates.

Payment Methods
We accept Visa, MasterCard, American Express, Discover, and Personal Checks.  Please be advised that if you pay by personal check, your order will not ship until the check clears.

Online Boutique Hours of Operation
To place an order over the telephone, or for any questions regarding an order placed, please call (954)985-8848

Monday through Friday from 11am  to  5pm.

To inquire about a pending order, you may e-mail us at info@teacupspuppies.com.